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Innerbloom Solutions Support Center

We’re committed to providing you with comprehensive support and resources designed to enhance your Innerbloom Operating System experience. Our dedicated team is here to help you maximize your tools, offering expert guidance at no additional charge.

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Frequently Asked Questions

How do I access the Training Course?

You must be logged into your Innerbloom operating system dashboard. On the left-hand side of your screen, scroll all the way to the bottom of the toolbar menu untul you find the tab "Training."

Use the same email you signed up for Innerbloom Solutions operating system with.

If you still have trouble accessing your content, please send us an email HERE and we'll take care of it for you.

What is A2P Registration?

A2P (Application-to-Person) registration is the process businesses go through to officially register their phone numbers for sending application-generated messages to individuals. A2P messages are typically used for marketing campaigns, notifications, alerts, and two-factor authentication.

Starting July 5, 2023 registration became essential to comply with regulations, ensure delivery, and prevent messages from being marked as spam. Carriers require businesses to register their use case, sender information, and content type to enable secure, legitimate communication with customers while minimizing abuse and fraud in messaging systems.

If you need assistance with your registration please refer to our Training Course or reach out to our support team [email protected]

How can I download the mobile app?

You can download the Lead Connector mobile app through the Apple App Store and Google Play Store.

What does the phone system cost?

What are the phone costs associated with Innerbloom OS?
-Phone Number: $1.15/per number

- Making Calls: $0.032/minute

- Receiving Calls: $0.019/minute

- Text Messages: $0.0014/sms segment (1 segment consist of 160 characters. Please visit this link for an SMS segment calculator)
- MMS/media messaging costs more and varies by carrier.

Note: Longer messages may count as multiple segments.


- Emails: $0.0015/email

Carrier Fees

For every SMS sent, there is a corresponding carrier fee that is passed from the carrier. The cost is determined on a carrier-by-carrier basis. For example, if you are sending to a customer who has AT&T as their carrier, it will be different than if they have T-Mobile, etc. To learn more about carrier fees please click here.

A2P Phone Registration

Starting July 5, 2023, all 10DLC phone numbers used to send SMS and MMS messages to U.S. numbers must be registered to an approved campaign under your business brand. Registration is essential to comply with regulations, ensure delivery, and prevent messages from being marked as spam.

Pricing may occasionally change due to carrier fees, infrastructure costs, or regulatory updates.

Are there any additional usage costs for Innerbloom OS apart from my monthly subscription?

Yes. Some features inside Innerbloom OS are usage-based and billed separately depending on how much you use them.

These may include:

-Phone numbers

-Text messaging (SMS/MMS)

-Calling minutes

-Email sending

-AI features

-Voice AI

-WhatsApp messaging

-Email verification

-Dedicated sending infrastructure

Is there a cost associated with sending emails?

Yes, for email marketing and email validation.

Email marketing & automated emails include:

-Workflow emails

-Broadcast campaigns

-Nurture sequences

-Appointment confirmations

-Marketing emails

Cost

Approximately $1.01 per 1,000 emails

Email Verification includes:

Email validation

Bounce prevention

Deliverability protection

List cleaning

Cost

Approximately $3.75 per 1,000 verifications

Pricing may occasionally change due to carrier fees, infrastructure costs, or regulatory updates.

Will I be charged to use the AI features?

Yes, AI features are pay per use.

AI features include:

-Advanced AI agents

-Conversation AI agents: Approximately $0.02 per AI message/conversation interaction when using usage-based AI features.

-Voice AI inbound calls: Approximately $0.13/minute for AI voice conversations. Standard phone call charges also apply separately

-Voice AI outbound calls

-AI prompt optimization

-AI widgets

-Advanced AI workflows

-AI response generation

Pricing

Pricing varies depending on:

-AI model used

-Token usage

-Voice duration

-Workflow complexity

-API usage

AI pay-per-use features are billed based on actual usage.

If you will be using AI features heavily the unlimited AI employee plan is recommended.

Pricing may occasionally change due to carrier fees, infrastructure costs, or regulatory updates.

Will I only be billed based on what I use?

Yes, you will never incur a charge for something you did not do or use.

Enroll in our FREE Innerbloom Solutions Training Course

Still having trouble?

This course empowers users to master the essentials of the Innerbloom Solutions operating system, enabling them to streamline sales processes, enhance customer relationships, and drive business growth. By learning to effectively manage and optimize systems, participants will gain the skills needed to make data-driven decisions, improve customer interactions, and maximize sales efficiency, ultimately leading to stronger business outcomes.

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