Welcome to the
Innerbloom Solutions Support Center
We’re committed to providing you with comprehensive support and resources designed to enhance your Innerbloom Solutions CRM experience. Our dedicated team is here to help you maximize your tools, offering expert guidance at no additional charge.
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Frequently Asked Questions
What does the phone system cost?
What are the phone costs associated with Innerbloom Solutions CRM?
- Making Calls: $0.032/minute
- Receiving Calls: $0.019/minute
- Text Messages: $0.018/sms segment (1 segment consist of 160 characters. Please visit this link for an SMS segment calculator)
- Emails: $0.0015/email
Carrier Fees
For every SMS sent, there is a corresponding carrier fee that is passed from the carrier. The cost is determined on a carrier-by-carrier basis. For example, if you are sending to a customer who has AT&T as their carrier, it will be different than if they have T-Mobile, etc. To learn more about carrier fees please click here.
A2P Phone Registration
Starting July 5, 2023, all 10DLC phone numbers used to send SMS and MMS messages to U.S. numbers must be registered to an approved campaign under your business brand. Registration is essential to comply with regulations, ensure delivery, and prevent messages from being marked as spam.
*Phone rates are subject to change at any time.
What is A2P Registration?
A2P (Application-to-Person) registration is the process businesses go through to officially register their phone numbers for sending application-generated messages to individuals. A2P messages are typically used for marketing campaigns, notifications, alerts, and two-factor authentication.
Starting July 5, 2023 registration became essential to comply with regulations, ensure delivery, and prevent messages from being marked as spam. Carriers require businesses to register their use case, sender information, and content type to enable secure, legitimate communication with customers while minimizing abuse and fraud in messaging systems.
If you need assistance with your registration please refer to our CRM Training Course or reach out to our support team [email protected]
How do I access the CRM Training Course?
You must be logged into your CRM dashboard. On the left hand side of your screen, scroll all the way to the bottom of the toolbar menu untul you find the tab "CRM Training."
Use the same email you signed up for Innerbloom Solutions CRM with.
If you still have trouble accessing your content, please send us an email HERE and we'll take care of it for you.
How can I download the CRM mobile app?
You can download the Lead Connector mobile app through the Apple App Store and Google Play Store.
Enroll in our FREE Innerbloom Solutions CRM Training Course
Still having trouble?
This course empowers users to master the essentials of the Innerbloom Solutions CRM, enabling them to streamline sales processes, enhance customer relationships, and drive business growth. By learning to effectively manage and optimize CRM systems, participants will gain the skills needed to make data-driven decisions, improve customer interactions, and maximize sales efficiency, ultimately leading to stronger business outcomes.
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